Monday, May 31, 2021
Combi Terminal Twente accelerates shipping operations AI-trained AtBot in Teams
Customers are unforgiving, especially when their products and services are on the line. For businesses in the transportation industry, taking the time to carefully review every little detail is crucial to ensuring their customers get their goods when they need them, where they need them.Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT).
In this video, you'll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.
SunCulture success story
If you're reading this, then chances are that getting easy access to clean, running water isn't an issue for you. But for around 43 percent of the world's total population, this simply is not the case. For them, obtaining the drinkable water they need to sustain their families requires hard work and commitment.
To make matters even more critical, most of them live in rural areas in which farming is their main source of income. This means that any available water must be carefully distributed between their crops and family, an exhausting situation that can take all day just to keep a small patch of land in farmable condition.
Such is the case for Monica, a Kenyan farmer who every day must assume the roles of mother of four, farmer, merchant, and housekeeper just to make ends meet. In this video, you'll learn how she managed her dwindling water supply to keep her farm yielding, family fed, and trade at the local market—a situation that was soon to improve dramatically thanks to modern technology.
Security Analytics and Operations: Industry Trends in the Era of Cloud Computing
Turn your organization to cloud-based security and address data capacity and infrastructure requirements to solve cloud challenges. Subscribe here!
View: Security Analytics and Operations: Industry Trends in the Era of Cloud Computing
Maturity of effort infographic
Microsoft promotes a mature view of risk analytics. This infographic details the tiers of maturity many organizations must work through before reaching an advanced degree of security.
Thursday, May 27, 2021
Expand your service portfolio by leveraging real-time customer data. Learn more about Azure IoT.
How do you create brand loyalty? In other words, how do you make customers trust your business based on objective reasons that go beyond just brand recognition? To be fair, there is no single answer to this question, but if we've learned anything from the digital age, it's that giving your customers unwavering support and optimizing your products based on their feedback can go a long way to ensuring a business' survival.
So how are today's leading enterprises gathering data to obtain accurate insights into their customers to create new products and services? And, more importantly, how can your organization learn from their success to disrupt the market and become a top player in the industry?
Subscribe now to stay updated on the latest digital trends and how you can create a more connected business with Microsoft Azure IoT.
Wednesday, May 26, 2021
Optimize financial operations and minimize loss from fraud
Microsoft optimizes financial operations while minimizing loss of revenue from fraud. Subscribe now!
View: Optimize financial operations and minimize loss from fraud
Keep your citizen and patient information secure with the power of the cloud. Learn more about Microsoft for Government.
Accurate client information is the holy grail of customer service. And it's no secret that keeping your customer service teams' data constantly updated is key to securing happier customers and brand loyalty. Less talked about, however, is the fact that people feel comfortable sharing their most intimate problems because they trust that their data is being kept safe and far away from prying eyes or cybercriminals.
Subscribe now to stay updated on how the Microsoft cloud is empowering governments and health providers to keep their citizen and patient data secure while enabling their growth, trust, and digital transformation.
How Starbucks is using AI to improve the customer experience
At Microsoft's Build conference, Starbucks showed how artificial intelligence is helping them better predict what customers may be in the mood for by considering such factors such as weather, location, and user preferences.
Cloud scale analytics 101
"Analytics" is a word we hear used often in technology and organizations. But what does it mean and how can it help nonprofits like yours? Having a collective understanding of what analytics is, and what it can do for you, is vital for nonprofit success these days. In this e-book, we will explore the core concepts of analytics, appropriate organization goals, and underlying technologies that empower you to analyze your data.
UNICEF inspires donors with Microsoft Dynamics 365 Customer Insights
In 2019, UNICEF Netherlands came together with Microsoft Dynamics 365 Customer Insights to better understand, engage, and retain donors, turning them into lifetime supporters to garner critical support for UNICEF's mission. UNICEF works across 190 countries and territories to reach the most disadvantaged children and adolescents, and to protect the rights of every child, everywhere.
UNICEF and Microsoft embarked on a global partnership focused on empowering, educating, and protecting displaced children and young people through technology. Together, they are committed to scaling their unique strengths - technology, expertise, resources, and advocacy to transform the lives of vulnerable children and young people.
Tuesday, May 25, 2021
How to use AI in Dynamics 365 for sales and marketing
This video highlights the core components in Dynamics 365 that enable an intelligent sales and marketing approach for your organization, and it also addresses key considerations for IT Admins. Dynamics 365 delivers a unified platform, built on Azure, and natively connected to Microsoft 365. Play this video to see the full breadth of capabilities and what it takes to set it up.
How We Saved Our Culture of Collaboration: Tech Was the Means for Easing the Pain of Rapid Growth
What qualifies as a successful collaboration tool? The short (and kind of obvious) answer is: one that gets people to use it. In other words, your large investment in a new platform may have proven useless unless that platform resonates with your workforce. This is why today's leading platforms like Microsoft Teams, Slack, and Workplace by Facebook have put customization and convenience at the top of their to-do list. And it's paying off immensely, with the industry expected to reach a value of $60 billion by 2023.
So what's the secret sauce behind the success and massive adoption of these platforms? Read this article to gain spot-on insights into how modern collaboration software has evolved to earn its place in the hearts—and devices—of today's millennial workforce.
Leveraging Tech to Improve Customer Experience: 11 Smart Techniques
The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals.
Luckily, technology offers several ways for businesses to improve their customer experience. In this article, 11 members of the Forbes Technology Council explain some techniques businesses can use to improve their customers' experience.
Dun & Bradstreet: Better decisions through data
Each day, Dun & Bradstreet receives 5 million database updates from over 30,000 global sources. This results in the world's largest commercial database, which can be used to improve business processes and make profitable decisions.
Three ways analytics can help: Respond, adapt, and save
Understand how analytics and AI can help move your organization forward. Proven analytics technologies have a strong track record of enabling more dynamic and exploratory responses that can guide organizations through difficult times.
View: Three ways analytics can help: Respond, adapt, and save
Monday, May 24, 2021
Providence St. Joseph Health provides a personalized patient experience with Microsoft Dynamics 365
Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller's issue, but they must do so while conveying empathy, assertiveness, and confidence to the person on the line using only their voice. But to do all of this effectively, they must be armed with the information they need, and must be able to easily and intuitively access it while helping patients obtain a resolution to their problem. Furthermore, they must be able to add new information based on their interaction quickly and efficiently, so if the call breaks or the patient needs to call again, their information is updated and readily available within the system.
Watch this case study to learn how Providence St. Joseph Health has solved all of these challenges by employing Microsoft Dynamics 365 to provide their Patient Engagement Center Liaisons with a holistic view of patients and their needs.
Amplify your apps with Microsoft Teams Developer Platform
Collaboration software is evolving. These days, just having chat-based capabilities is simply not enough, as anyone who's ever received nefarious "check your email" messages can relate. That's why leading enterprises are constantly striving for integration and convenience. After all, using multiple logins, juggling a dozen passwords, and getting bombarded with useless DMs is no one's idea of an efficient workspace.
Today, our collaboration tools have become increasingly integrated with each other. Chat-based applications can now send files, serve as online storage for critical project management, and function as digital meeting rooms. This not only saves time, but also enables valuable reporting and management capabilities that are crucial for today's global businesses.
In this infographic, you'll get familiarized with the Microsoft Teams Developer Platform and how it can be leveraged to extend the effectiveness of your existing apps as well as create new ones that maximize your teams' efforts.
View: Amplify your apps with Microsoft Teams Developer Platform
Rolls-Royce and Microsoft collaborate to create new digital capabilities
If you've ever experienced a flight delay, you know how frustrating it can be to sit in an airplane for what seems like an eternity, especially if you have other flights to catch or someone is waiting for you at your destination. But you're not the only one negatively affected by these extended pit stops. Like any other transportation business, airlines make a profit the more their planes are in transit, and they lose millions of dollars per year to unexpected maintenance delays.
Within this context, Rolls-Royce—one of the leading suppliers of aircraft engines across the world—saw an opportunity to disrupt the traditional sales model and leverage digital transformation to make flights safer while decreasing delays. Watch this video to learn how Rolls-Royce is using Microsoft Azure and IoT to obtain, analyze, and filter critical component data to ensure their engines always fly in the best condition possible and that thousands of passengers reach their destinations safe and sound every day.
Integrate data apps with Teams
This infographic highlights how you can integrate the data apps you're already using with Teams. Microsoft Teams has 500+ apps so you can find your favorite or add your own. This easy integration allows you to access data from anywhere, anytime.
Thursday, May 20, 2021
Get a single view of customers in real time
Microsoft enables better decision making based on real data with a single view of customers in real time. Subscribe now!
The Role Of AI And People Analytics In Developing The Leaders Of Tomorrow
While investment in digital business solutions continues to increase, workers remain the lifeblood of every organization. This article from Forbes covers key ways AI and analytics help organizations hire the right people and train them for success.
Use machine learning to analyze candidate information and recruit the best talent. Learn more about Microsoft Teams.
Recruiting has evolved. Fueled by machine learning and AI, today's top recruiters are implementing a host of digital tools to not only help them locate the best talent, but also statistically identify which candidate is the best for each role. And with the expanding reach and integration available within digital collaboration software like Microsoft Teams, the odds of choosing the wrong person for an important role are fading into obscurity.
Stay subscribed to learn more about Modern Workplace trends and how you can empower your recruiting teams with Microsoft.
Wednesday, May 19, 2021
The Workforce of the Future eBook
New levels of connectivity and advanced technologies like AI enable businesses to process more data on a larger scale. AI plays one of the biggest roles—in terms of disruption and resulting opportunity—for our industry and our workforce. As we look to a future powered by a partnership between computers and humans, we must address these challenges head on: How will AI impact employment and jobs? How do we ensure that AI is designed, used, and governed responsibly? Explore answers to these questions and more in this valuable eBook.
UFA modernizes vital retail and fueling solutions with D365 Finance Insights
The United Farmers of Alberta Co-operative Limited (UFA) is a prominent agriculture Co-operative that supplies a variety of services and products to its customers. UFA hit a roadblock when its on-premises SAP infrastructure began slowing productivity and creating errors, so they approached Microsoft for help. UFA migrated their SAP to Microsoft Azure in just over a month, eliminating performance issues, reducing software implementation times, and gaining scalability.
Customer Data Platforms: Striving for a Single View of the Customer
The ability to collect, store and normalize large volumes of data while creating a way to persistently identify profiles across digital touchpoints has been the holy grail for many marketers. Traditionally, Data Management Platforms (DMPs) have been used to fulfill this role, but their reliance on anonymous IDs, the lack of personally identifiable information (PII), and their focus on paid channel optimization has led marketers to look for other alternatives.
This is where Customer Data Platforms (CDPs) come into play. Thanks to their usage of known IDs, PII, and their focus on owned channel personalization, they might just provide the coordinated action across all touchpoints and channels that marketers have been seeking all along. But as more and more companies look to brand themselves as CDPs, a little research can go a long way to avoiding potential frustration and going with the wrong option.
In this article, you'll learn about the CDP field as it stands today, and how to differentiate CDPs that started on the digital AdTech side from those that started on the PII MarTech side, as well as the differences in both their strengths and weaknesses.
The 'Internet of Things' Is Changing the Way We Look at the Global Product Value Chain
IoT is no longer a novelty, and still it surprises us each day with new, innovative solutions to everyday tasks. When was the last time you checked the TV for the weather, or had to download your photos to a computer so you could share them with friends or relatives? Unless you're a meteorologist or professional photographer, chances are it's been a long time since you did either of those things.
Today, our devices do almost everything for us. From scheduling our appointments to letting us know when our heart rate is above or below safe levels, to everything in between. Our IoT devices truly get to know us better than we thought we knew ourselves. So why not utilize this data to create amazing experiences with the products and services we use every day?
In this article, you'll learn how the IoT is helping businesses reevaluate the way they interact with their customers to create new, non-intrusive, and relevant business opportunities that are changing the way we look at the Global Product Supply Chain.
ROI Azure Synapse
This infographic shows how @Microsoft Azure Synapse brings Big Data and Data Warehousing together in a single service to provide limitless analytics.
Tuesday, May 18, 2021
It only takes a click... the small business risk checklist
In this article, explore how small businesses can better assesses the risk(s) to them from criminal behavior, include phishing and other cyber-attacks. Then review the scope of activities you need to consider and a checklist you can follow.
Lululemon transforms their data platform with Power BI
In this video, learn how Lululemon uses Power BI for reporting and to grow their business globally. We hear from with Leslie Lorenz, the technology director of data and analytics, about how Microsoft helped Lululemon unify data into one immersive platform to enable better decision making.
Results and data driven programming
This five-minute video provides an overview of how data can play a vital role in your nonprofit to make sure your organization is operating efficiently and effectively.
Microsoft for Government: narrative, scenarios, and solutions
Public institutions provide hundreds of services, and each of them represents an opportunity to use digital to increase their efficiency and reach. But so many options can seem overwhelming, and crafting a compelling, insight-filled narrative can go a long way to effectively transmitting the real benefits that governments can experience with digital transformation.
In this infographic, we'll provide you with the most common scenarios that provide opportunities for governments to go digital with Microsoft for Government. We've also included examples of impactful solutions for each scenario that have allowed public institutions to obtain outstanding results with digital. After reading it, you'll be better equipped to craft attention-grabbing pitches for all branches of government institutions including Civilian Government & Public Safety, and Defense & Intelligence.
View: Microsoft for Government: narrative, scenarios, and solutions
Microsoft Talentsoft Dior Partner Story
Few things are more challenging than having a co-worker or boss who isn't prepared for their current position. To be fair, though, recruiters have a lot resting on their shoulders and they're well aware of the importance of their role. Placing the wrong resource within a critical project can have long-lasting implications for the entire business, not to mention the investment that must be made in finding and training that person's replacement.
Today, modern recruiting techniques and methods provide multiple filters to ensure a person's the right fit for a role, but they aren't always failproof. This is why leading recruiters such as Talentsoft have decided to go one step ahead and leverage digital transformation, machine learning, and cloud technology to help their clients always obtain the profile they're looking for.
In this video, you'll learn how Talentsoft uses all of these technologies integrated into Microsoft Teams to help fashion industry giant Dior reach and employ the best creative talent in the world.
Monday, May 17, 2021
The 4 main types of secure hardware
IoT is everywhere: industries, smart cities, homes, and wearables are just a few examples. It's an everyday reality and the number of connected devices is rising rapidly. But with connectivity comes vulnerability. IoT devices present always-on targets for hackers looking to access your business' network and device cloud, gain malicious control of the device, or steal critical data.
Since there are so many potential ways in which cybercriminals can hack into online devices, it's no secret that their connections to each other and the cloud need scalable and easily deployable security solutions. Read this infographic to learn about the 4 most commonly used standards for secure hardware used to protect today's devices.
The Role of AI and People Analytics in Developing the Leaders of Tomorrow
While investment in digital business solutions continues to increase, employees remain the lifeblood of every enterprise. This article from Forbes covers key ways AI and analytics help organizations hire the right people and train them for success.
Transformation potential infographic
Microsoft has the tools, resources, and experience to help your business manage financial risk while fighting against fraud. This infographic visually represents potential vulnerabilities and explains how fraud detection serves to eliminate them.
ROI Azure Synapse
This infographic shows how Microsoft Azure Synapse brings big data and data warehousing together in a single service to provide limitless analytics.
Thursday, May 13, 2021
Protect your agency's database and citizen information by moving to the cloud. Subscribe to learn more about Microsoft for Government.
Cloud technology has enabled faster services, increased productivity, and happier workers for organizations of all sizes. But perhaps the most important characteristic of the cloud is its ability to keep your data safe from cyber attacks or physical hardware damage. And given the obsolete software and large amounts of paperwork still in use by public institutions today, this ability becomes critical.
Subscribe now to learn more about how your organization can use Microsoft for Government to increase security while empowering its employees, services, and citizens.
Minimize loss of revenue associated with fraud
Microsoft helps you minimize loss of revenue associated with fraud and wrongful rejections. Subscribe now to learn more!
Wednesday, May 12, 2021
Helping animals find their forever homes with Reverse Matching
Learn how Battersea Dogs and Cats Home is leveraging Azure Machine Learning to help match animals with their forever-families.
Start your IoT journey with industry-leading SaaS and PaaS offerings. Learn more about Microsoft Azure IoT.
Regardless of your business or industry, it's most likely that your digital transformation initiatives require a stable, secure, and flexible platform that can scale and adapt to your projected growth. You also want a flexible business partner, one that can adapt to your established methodologies and effectively complement your teams' unique strengths.
Subscribe now to learn how you can leverage Microsoft Azure IoT and the Microsoft Partner Program to create growth-enabling digital transformation and long-term partnerships that drive success for your business.
Building Autonomous Systems with Microsoft AI
This video is a powerful example of how autonomous systems can be aligned to intelligently perform routine tasks. Toyota Material Handling partnered with Microsoft using AirSim (an open source simulation platform originally developed to teach drones or robots to learn in high fidelity simulated environments) to train a forklift on tasks like picking up a pallet. This video illustrates the vision for a future warehouse with pre-trained, intelligent forklifts assisting people in everyday activities.
Generate Value with Proactive Insights
This video shares an informative overview about how proactive insights from Microsoft transforms business operations with key insights, drives better decision making based on real data, and allows for any team member to get a single view of customers in real time.
5 Things to Avoid While Using a Team Messenger
Team messenger apps are a great addition to the workplace, especially in today's environment where working from home and flexible work schedules are the norm. However, it's easy to forget that just like unbulleted emails and leaving used Tupperware in the company fridge, there are some behaviors that are frowned upon when using office communication tools.
In this article, you'll review 5 basic rules that professionals must be mindful of when using a team messenger application in the office or remotely. Always keep them in mind to avoid awkward situations and the office blacklist.
Tuesday, May 11, 2021
Building an AI Powered organization
The business world is rapidly changing. It is estimated that AI will add $13 trillion to the global economy over the next decade-and yet from thousands of executives surveyed, only 8% of firms are adopting core practices that fully support implementation. Businesses arrive at progress slowly, reflecting a failure to rewire within the organization. This article from Harvard Business Review demonstrates how companies can make a successful shift to utilizing AI and setting themselves up for success.
Manage risk and reduce fraud solution overview video
Global losses from fraud topped $90 billion in 2018, with related costs near a crippling $175 billion. Unreliable processes, regulation and compliance, and many more issues add even more layers of risk to your organization. With Microsoft, you can protect your revenue with predictive data and smart automation to help optimize financial operations. Watch this video to see how Manage Financial Risk and Reduce Fraud solutions from Microsoft can help save you time, money, and your reputation.
Powerful alone, better together
This infographic outlines how you can build an immersive end-to-end business solution by connecting Power BI across the entire Microsoft Power Platform, as well as Office 365, Dynamics 365, Azure, and hundreds of apps. Connecting these tools allows you to glean insights anywhere to inform the best business decisions.
Learn Azure in a month of lunches
Whether you want to spend a bit of time every day to master the core concepts of Azure or use it to narrow your focus—this resource will be invaluable to the immediate and future needs of your nonprofit organization.
You're welcome to read the entire Learn Azure in a Month e-book, but we'd like to direct you to Part 4, which begins on page 267, titled "The Cool Stuff." This section breaks down the most important Azure concepts into bite-sized lessons with exercises and labs—along with project files available in GitHub—to reinforce your skills. It covers how to integrate key technologies, including containers and Kubernetes, artificial intelligence and machine learning, and the Internet of Things.
How to enhance government services with Microsoft Dynamics 365
So far, we've extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We've learned how digital allows them on a general level to better manage their budgets, protect their taxpayers' data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork.
But what about the people who use these digital collaboration tools on a daily basis?
In this video, you'll step into the shoes of Raymond, a social worker who spends most of his time in the field solving complex cases that require careful analysis to make the right choices for the city's most vulnerable citizens. You'll also learn how the New York Administration for Children's Services office uses Microsoft Dynamics 365 to give their workers access to accurate insights that allow them to successfully care for the wellbeing of the city's children.
Monday, May 10, 2021
Empower your entire organization with Microsoft Teams
You've just arrived at the office, booted up your computer or laptop, and filled your first cup of coffee. You sit back down, take a sip, and what do you see? Chances are it's a login screen. Hastily, you type in your username and password and get on with a productive day. At least that was the idea, until you remember you forgot to send Karen from HR your vacation request form. You try to reach her by email but to no avail, so you boot up the informal messenger that everyone in the office uses because the legacy messenger set up years ago crashes when you send so much as an emoji. But of course, you once again need to type in your login info, only to see that Janice is not online. So ultimately you end up making two trips to HR (on the first trip, you forgot to staple your vacation balance because the document is stored in a separate internal SharePoint) to finally get your vacation approved.
Ready to throw your computer out a window yet? We don't blame you. This scenario may seem comical, but it's a reality that thousands of employees must endure thanks to the lack of a single, unified digital workspace. Preferably one that can be implemented across your entire organization and serve as a hub for all documents and teams to collaborate, within and across projects.
After reading this infographic, you'll learn how each department within your business can utilize Microsoft Teams to become more efficient, store documents securely, and collaborate seamlessly with any peer or colleague.
FINNING | Value of Partners in Azure Cloud Application Building
Team synergy is critical to ensuring the success of a project. But this isn't just a matter of putting people together in a project and expecting results. An active effort must be made to ensure everybody is well aware of their role, scope, and how to collaborate so that all teams can create a methodology that pushes the project forward on time and within budget.
In this video, you'll learn how Finning, the world's largest Caterpillar dealer, has created a culture of collaboration with their digital transformation partner to drive successful IoT initiatives, and how they made it all possible by using Azure IoT.
2 Types of Artificial Intelligence
Bring the future into your business today with AI. Explore two types: Pre-Built and Custom Built. Pre-Built AI has cognitive services - deep learning cognitive capabilities ready to use (vision, speech, knowledge, translation, etc.), whereas Custom Built AI uses machine learning capabilities to analyze data to build and an artificial neural network to address specific problems not covered by Cognitive Services.
Two types of artificial intelligence
Bring the future into your organization today with AI. Pre-Built AI has cognitive services—deep learning cognitive capabilities ready to use, such as vision, speech, knowledge, translation, etc. Custom AI uses machine learning capabilities to analyze data to build artificial neural networks to address specific problems not covered by cognitive services. This infographic explores these two types of artificial intelligence.
Wednesday, May 5, 2021
Transform your business from local to global with digital collaboration. Get started with Microsoft Teams.
How do you increase the scale of your business without compromising your teams' work structure and methodologies? Truth be told, there is no single answer to this question, but there is one solution that has been proven to yield outstanding results for today's leading enterprises: digital collaboration. However, the real challenge lies in choosing the correct platform on which to build your modern workplace—one that provides the flexibility, efficiency, and customizability that complements your work methodologies and empowers your employees.
Thankfully, one such platform exists, and is currently being utilized by today's industry leaders to complete fascinating, intricate projects around the world. Subscribe now to learn how Microsoft Teams can become the best tool for your workforce to reach its full potential, and how your business can go from local to global with Microsoft cloud.
The Importance of Marrying IoT to Consumer Products for Ease of Life
The number of connected IoT devices in 2017 was 27 billion, and by 2030 it's expected to grow to 125 billion. This means that the functionality and use scenarios for the IoT will continuously expand and permeate across all areas of consumer products, therefore improving the lifestyles and health of users worldwide.
But exactly how are IoT devices being used in the consumer product space to increase customer satisfaction and make businesses more efficient? Read this article to gain an accurate perspective into the reach that the IoT will have in the consumer product space and how businesses will leverage IoT devices to drive innovation across the industry.
Subscribe now!
Microsoft Analytics and AI spark innovation and enable endless opportunities for using your data to foster growth. Subscribe now!
Subscribe now!
Powerful insights based on real data are at the core of informed business decisions. Subscribe now to learn more!
Announcing the Nonprofit Data Warehouse Quickstart
Microsoft Tech for Social Impact recently launched the Nonprofit Data Warehouse Quickstart, a script-to-deploy data warehouse solution that integrates sample datasets to help nonprofits modernize their data estate.
Tuesday, May 4, 2021
How CRM Improves Your Customer Service & Overall Customer Experience | CustomerThink
Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you.
In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can't quickly and accurately access your clients' data the moment they need it, they're dead in the water. And so, too, is your business in the long run.
In this article, you'll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You'll also learn how it lowers the cost of each customer interaction by lowering the need to address recurring issues, and how it can become crucial to other departments such as sales, marketing, and development.
Fashion retailer BESTSELLER trims fraud and loss with Dynamics 365 Fraud Protection
Like other brands across the industry, fashion retailer BESTSELLER needed a powerful solution to quickly identify and investigate potential sources of fraud and inventory loss in its thousands of stores across the globe. BESTSELLER used Microsoft Dynamics 365 Fraud Protection to spot patterns of activity that suggested fraud and remedy the situation. After a successful pilot deployment, BESTSELLER rolled out Fraud Protection across its stores in Europe and eventually the world. The company projected that it saved millions of dollars as a result, while also boosting BESTSELLER's core value of trust.
Future Generali uses Microsoft AI to Deepen Customer Engagements
Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.
Seattle Seahawks play to win with smart data and intelligent insights
This video is the real world story of how Seattle Seahawks player, DeShawn Shead, used Microsoft technology as part of his recovery from a torn ACL. Coach Carroll and John Schneider of the Seahawks felt there was an untapped opportunity: using data-driven technology to helping players both in training and rehabilitation. Power BI provided suggestions as Shead worked toward recovery, building goals and monitoring progress based on real health data. With the help of Microsoft technology, he was able to return to the field stronger than ever.
Combatting financial crime infographic
In December 2018, five federal agencies in the US issued a joint statement encouraging banks to implement innovative approaches to transform fraud operations. As a recognized leader in security, Microsoft developed an advanced AI-powered fraud protection system to rise to the challenge. This infographic outlines how Microsoft uses AI to combat cyber and financial crime.
Monday, May 3, 2021
Cloud Analytics with Microsoft Azure
Data is being generated at an exponential speed. Organizations all over the world are migrating their infrastructure to the cloud. Cloud Analytics with Microsoft Azure teaches all that you need to extract useful insights by analyzing your big data. This e-book covers the power of data with big data analytics, the Internet of Things, machine learning, artificial intelligence, and DataOps. It also delves into data analytics by studying a use case that focuses on creating actionable insights for a company from its near-real-time data. With this e-book, you will gain a solid understanding of data analytics on Azure and its practical implementation.
Why governments trust Microsoft with their digital transformation
Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens.
This doesn't mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk as humanly possible. A significant part of this involves making the right choice when partnering with a provider and choosing the correct platform. It's critical, therefore, to pick one that guarantees flexibility, security, and cost-effectiveness, but more importantly, ensures the continuity of public services.
In this infographic, you'll learn why Microsoft has become the partner of choice for governments across the world, and what characteristics have helped Microsoft's products become a staple for public digital initiatives.
View: Why governments trust Microsoft with their digital transformation
J Walter Thompson Unlocking creativity with Microsoft Teams
Creativity is like a living organism. It requires the right conditions to appear, careful nurturing to become more capable, and a diverse ecosystem to thrive. However, just like any organism, it can disappear in an instant if its environment doesn't provide the conditions it needs to grow and reach its full potential.
Ironically, nothing generates the mass extinction of creative ideas faster than alienating cubicles. So organizations quickly began to change from the inside to create environments that foster innovation and dynamic work methodologies. With the advent of digital, they realized that not only did physical spaces need to change, but also their digital counterparts. Let's face it—when was the last time you read a company-wide email reply and thought it was a good thing?
In this video, you'll learn the inspiring example of how J. Walter Thompson—one of the largest communication agencies in the world—has mastered the art of digital collaboration thanks to Microsoft Teams. From collaborating with the world's leading experts in prosthetics to give a veteran the ability to once again swim with his family, to simply networking and having fun, you'll see how Teams is much more than a work tool—it's a hub for inspiration and creativity.
The 7 properties of highly secure devices
Every day, new IoT devices are powering up around the world. Each one represents a source of insights into customer behavior and provides the data required to create and monitor impactful strategies. On the flip side, all of them also represent a possible entry point for malicious software and cybercriminals to steal sensitive business information and permanently damage an organization's reputation.
To counter this threat, enterprise security has gotten increasingly elaborate and effective at creating multiple security systems depending on the property of each device and its relationship with the customer.
In this infographic, you'll learn about the 7 properties that help modern IoT devices stay safe from cyber attacks and keep hackers at bay.
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