Tuesday, April 27, 2021
AEP Energy lights up personalized experiences with Dynamics 365 Customer Insights
AEP Energy wanted to generate useful insights to better serve their customers from decades of data spread across multiple systems. Microsoft was able to help them migrate data from more than 460,000 residential, small business, commercial and industrial customers. into the Dynamics 365 platform, making them more competitive against larger suppliers with less customer focus.
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